Terms of Use

1. Acceptance of Terms

By accessing or using IntakeFlow ("the Service"), operated by Sigla LLC ("we," "us," or "our"), you agree to be bound by these Terms of Use. If you do not agree, do not use the Service. These terms apply to all users, including facility administrators, staff members, and remote signers.

2. Description of Service

IntakeFlow is a web-based digital admissions platform designed for Skilled Nursing Facilities (SNFs) and Long-Term Care (LTC) providers. The Service includes patient intake management, electronic form generation, e-signature collection, witness countersigning, waitlist management, PDF export, and related functionality.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account. You must immediately notify us of any unauthorized use. Each facility account is subject to role-based access controls.

4. Permitted Use

You may use IntakeFlow solely for lawful healthcare administration purposes at your authorized facility. You agree not to:

• Use the Service for any unlawful purpose or in violation of HIPAA
• Attempt to gain unauthorized access to other facilities' data
• Reverse engineer, decompile, or disassemble any part of the Service
• Share login credentials or allow unauthorized persons to access the Service
• Upload malicious code, viruses, or harmful content
• Use the Service to store information unrelated to patient admissions
• Circumvent security measures, session timeouts, or access controls

5. Protected Health Information

The Service processes Protected Health Information (PHI) on behalf of covered entities. Use of IntakeFlow for PHI processing requires execution of a separate Business Associate Agreement (BAA). You represent that you have the legal authority to input patient data and that such use complies with HIPAA, state healthcare privacy laws, and your facility's policies.

6. Electronic Signatures

IntakeFlow facilitates electronic signatures for admission documents. By using the e-signature feature, you acknowledge that:

• Electronic signatures collected through IntakeFlow are intended to be legally binding under the ESIGN Act and UETA
• All signatures include timestamps and audit trail records
• Remote signing sessions expire after 72 hours
• Witness countersignatures are required for remotely signed forms
• You are responsible for verifying signer identity and authority

7. Intellectual Property

The Service, including its design, code, features, and documentation, is owned by Sigla LLC and protected by copyright, trademark, and other intellectual property laws. "IntakeFlow" and the IntakeFlow logo are trademarks of Sigla LLC. You retain ownership of all data you input into the Service.

8. Availability and Support

We strive to maintain Service availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect availability. We will make reasonable efforts to provide advance notice of planned downtime.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIGLA LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, REVENUE, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless Sigla LLC from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights, including HIPAA violations caused by your actions or omissions.

11. Termination

We may suspend or terminate your access for violation of these Terms or for any reason with 30 days' notice. You may terminate your account at any time. Upon termination, we will handle PHI in accordance with the BAA, including return or destruction of data as directed.

12. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Virginia.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or in-app notice. Continued use after changes constitutes acceptance.

14. Contact